Business Owners
Your Free Membership comes with an elaborate Company Profile Page. You are able to choose 3 primary service categories that your company specializes in. Together, these features will help you gain more coverage in our popular contractor directory.
You are able to increase the number of service categories (secondary service categories) that your business specializes in to maximize your advertising opportunities. Simply obtain a customer review in a new service category and if they match any of your secondary service categories TrustedPros will automatically update your company profile information. You have access to advertise in over 100 service categories for FREE!
All Contractor Members are able to create a basic company profile that will appear in our popular contractor directory. Free members can post all relevant business details and collect consumer reviews. Included in your profile is your contact information, company logo, a cover picture, a photo gallery and videos showcasing your work. You'll also be able to add a link to your company website and any social media pages you currently have available.
Members are eligible to list their companies in up to 3 service categories. Members can add additional categories (secondary service categories) when they receive customer reviews in new categories. Your company profile will appear in up to 3 service categories until you receive reviews that prove that you provide services in additional categories.
Yes, you can expand your exposure to over 100 additional service categories for free. However, you must obtain customer reviews for these additional categories (secondary service categories) that you want to add to your profile.
For example, you choose 3 initial service categories to begin: Kitchens, Bathrooms and Flooring. But, you want to appear under the Basements and Roofing categories as well. You must have your clients (who you've done Basement Renovation and Roofing work for) submit their positive reviews (minimum 3.5 rating) on TrustedPros. Your company listing will appear in these new categories once the reviews are approved by TrustedPros.
Homeowners visiting TrustedPros have the option of posting their projects online. The project postings are then sent out as lead to our registered members as email notifications, so that they can submit their proposals for jobs in which they're interested. Only paid, premium members will have access to the contact tools and information.
As a free member you will receive lead notifications but will not have access to the contact tools and/or information. This allows you to preview the type and volume of leads generated in your area before you decide to upgrade. You can keep your company listed in our directory and turn your lead notifications off.
You are not obligated to upgrade your account however, becoming a Premium Member will not only give you access to project postings but will also move your free listing up in our directory - generating more exposure for your business and allowing you to access other features exclusive to our premium members.
Build a winning profile. Customers are looking for experienced professionals. Your profile is where you show them that you're the one for the job. Exhibit what you can do by including images and videos of your past work. Consider using a professional photographer to really show off your work. Demonstrate your expertise and credentials by describing your experience and skills. Build trust by adding your professional licenses and insurance. Give people a whole picture of your company by linking to your website and social media profiles.
As a member (free or premium), to properly utilize and benefit from our service It is strongly recommended that you take the time to setup your account. Make sure you have provided all details relevant to your business and the services you specialize in but most importantly, reach out to your past and present clients and request they submit reviews to your profile. We recommend that you take the time to read our profile tips. Contact our support team if you require help to set up your account.
TrustedPros receives thousands of visitors each day. Most of these visitors use our contractor directory to find local service professionals just like you to complete their home improvement projects. Several factors impact your profile's visibility, ranking and the number of leads you get, but none more than the following:
Get your customers to post business reviews of your company. This will provide testimonial proof of your expertise. It will also allow you to advertise in more service categories (secondary service categories) in addition to your standard 3 service categories.
How to: Log into your account. Hover over the tab located on the top navigation. You will see the option Your Reputation. You can request and manage customer reviews in this section. Click on the Request Reviews option. You may enter client names and email addresses for your customers. Click send your request. TrustedPros will send out an email template to the customers for you. It will include your company name and instructions on how they can submit their reviews.
Your company will appear higher in our directory listings when you have more client reviews. You will receive secondary service categories in addition to your standard 3 service category listings when you acquire client reviews for new service categories.
You're not obligated to upgrade your account, but there are many benefits of becoming a Premium Member. These include:
Priority ranking in our directory. Upgrading your account will automatically move your listing above your competitors who are using our free service and have similar customer ratings. You'll help secure your place above your competitors with a Premium Membership with positive customer reviews.
Respond to project leads. Homeowners use TrustedPros to post and manage their projects. Busy consumers don't want to spend time calling or emailing several contractors. So, they post their projects, and we alert relevant contractors serving their area. Only Premium Members have the option to access and reply to the leads posted in their area. Premium Members are not obligated to respond to a job posting. This is based purely on choice.
Depending on your location, our Premium Membership will cost $40, $60 or $80 per month with discounts offered to 6 or 12 month pre-paid subscriptions. Premium Membership pricing plans offer access to leads and priority listing in our popular directory. Click here for more information about our membership options.
Yes. Our technology matches your bidding criteria with that of any posted project. Jobs posted in your geographic area that match the services that you offer and qualify for will be automatically forwarded to you via email! However, failure to maintain a positive rating will limit your access to leads.
The following industry-unique features make TrustedPros the best and most trusted outsourcing platform in the U.S. You won't find a better deal for premium marketing and lead generation service anywhere else!
VALUE FOR MONEY: We've designed our Premium Membership to consistently reflect client search volume in your service area on our server. We base your membership fee on the average project volume in your area. This gives you the best bang for your buck in the industry.
PREDICTABLE MEMBERSHIP FEES: Your monthly membership fee will remain consistent throughout your subscription with us, regardless of how many projects you take on. Other companies offer commission-based lead generation services or charge per-lead to take advantage of your business' success.
LOCATION BASED PRICING: Booming cities provide a higher lead volume, which yields more jobs. Smaller cities provide a smaller lead volume, which yields fewer jobs for contractors, relatively speaking. TrustedPros wants to give contractors an equal playing field for Premium Service based on supply and demand throughout the country.
CATEGORY FLEXIBILITY: Free and Premium Members are entitled to 3 trade category listings to begin for FREE. Free and Premium Members can expand their trade category listings in over 100 trade categories for FREE. Members must collect a client review in a new service category in order to become listed in that service category (secondary service categories). You won't find this type of free category flexibility anywhere else.
REQUEST CLIENT REVIEWS ALL THE TIME, ANYTIME: TrustedPros will not limit your client review requests. We want you to leverage as many opportunities as you can to improve your company's reputation online. We offer all our members unlimited review requests for FREE.
GENUINE CLIENT REVIEWS: TrustedPros offers the most stringent review validation service in the U.S. We do this to protect both skilled professionals and homeowners. Contractors listed on TrustedPros.com never need to worry about competitors outranking them with fake reviews.
TRUSTRANK: Our TrustRank is the only algorithmic rating system in the industry that scores your company based on service, credentials, history, and transparency. It's the rating system that homeowners use and trust when they go to hire professionals like you.
LOCATION REACH: Members can take advantage of our increased location reach service when they subscribe to Premium Membership. Receive 20-30 Miles of extra reach from your location for the best price on the market.
Other contractor listings will charge all their members a consistent flat rate, regardless of location demand. It means you will pay the same fee in a thinly populated service area with much lower project volume as a contractor offering services in an urban area with 10 times the project volume. We want to treat our Premium Members more fairly and give them the best value for their unique market. That's why we adjust your membership fee on the average project volume in your service area. So, if there are fewer projects posted in your area, you will be paying a lower fixed membership fee.
Growing your business and increasing company revenue requires a marketing budget. TrustedPros offers the most cost effective way to market your business in your local area.
Pounding the pavement in search of new job leads is extremely difficult. Let the most trusted and cost-effective outsourcing platform in the U.S. help you grow your business!
We offer monthly, 6-month, and annual billing options. Depending on what option you choose, your membership will be renewed at the end of each one-month, 6-month, or 12-month term. You will have the option to stop your subscription from automatically renewing.
Yes. Paying ahead will bring down your membership fee:
Yes. Please note that our monthly payment option is based on a 6-month contract.
Yes. You can downgrade or cancel anytime from your settings page. However, if you've selected a monthly payment option, you will be required to fulfill any time remaining on your 6-month contract. You will lose your Premium features at the end of your billing cycle when you cancel your Premium Membership. Your account will not be adjusted until the end of your current billing cycle and/or contract upon downgrading.
You will receive an email notifying you of the pending renewal date. You can also turn off auto renewal anytime by cancelling your Premium Membership here.
TrustedPros does not offer refunds, as noted in our Terms of Use
We offer a free one-month trial to all new or free users once they're able to obtain 3 positive customer reviews, received in the past 6 months, that meet our Review Guidelines.
Once your 1-month free trial has expired, your account will automatically revert back to our basic free membership until you subscribe and purchase our Premium Membership option.
Try it today. You'll love it!
Any customer whom you have ever worked for is entitled to submit a review for your company, provided they meet our Review Guidelines. The reviewers DO NOT have to be customers whom you've acquired through TrustedPros, but people for whom you have ever worked as a contractor.
Any client you've ever worked for can submit a review of your services, provided their review meets our Review Guidelines. Your clients can find your company and submit a review through our Write a Review tool. Or, you can use our Request Reviews tool ask clients for company reviews. Our tool will email your clients directly asking them to submit a review.
Once a review is posted, TrustedPros immediately sends the user a confirmation request email. If the user fails to respond to the confirmation request, the review remains pending.
Once the confirmation is received, the review is placed in queue with our Validation Team. Our team screens each review to help confirm its validity. This process usually takes 2-7 business days depending on the volume of reviews received during that period.
Yes. You will receive an email once a review is approved by our Validation Team.
Your client may not have confirmed our email request
You can send your client another confirmation email request in case they never responded to our original confirmation request email. Simply log into your account, go to the Your Reputation” tab, and click on the Manage Your Reviews” link. Click on the Send Confirmation Email” button under the pending review. Try contacting your client to notify them about the confirmation email. You can also let your client know that they can email [email protected] from the same email address they used to submit their review.
The users review did not meet our Review Guideline Standards
A review will be suspended if our validation team discovers anything suggesting that the review was not submitted by an actual client, or does not follow our Review Guidelines. Our Validation Team will suspend the review, and email the client requesting proof of hire. If valid proof is not provided, or if our Validation Team remains concerned about the review validity, it will be flagged and marked as ‘Unverified' or as ‘Suspicious'.
Flagged reviews are mentioned on your business page under your TrustRank.
The reality in life is that you can't please everybody, and you must not take this personally. Keep in mind that reviews are subjective interpretations, and your clients are entitled to stating their opinion. A client may post a negative review about your services, your team, or your company one day. The most important thing to do is to handle this case professionally and calmly.
Do:
Don't:
It's not easy to take criticism. But, future customers will appreciate a skilled professional who cares about their clients and takes their concerns seriously. In the eyes of the consumer, being professional may be more valuable than being right. The best thing to is try and learn from client criticism for future improvement—and we can always be better.
If a customer hires a company or individual to perform work on their property, or where a financial transaction took place between a contractor and a client, that customer is entitled to post a review regarding their experience. There might be circumstances where a false review is posted about your company. You must do one of the following to have it removed:
If you have never been hired by, done work for, or received money from a user posting a review about your services, email [email protected]. We will suspend the review, and we will attempt to contact the user and request the proof of hire. If the proof is provided, you will be notified and the review will be activated. If the proof of hire is not provided, the review will remain inactive indefinitely.
Please note: We strongly encourage you to look through your records thoroughly to confirm your belief before emailing us. For if you refute a negative review under these circumstances and it can be proven that you were in fact hired by such user; or that you performed work for such user; or that you received money from such user, TrustedPros will file your complaint as a misstatement on your company profile. A misstatement will have a negative effect on your TrustRank.
For further information about the calculation of your TrustRank, please read about our TrustRank here.
We're sorry but we cannot accept any reviews from another source. TrustedPros has a very strict process to validate reviews and each review must be posted directly by your clients. Our review validation process is what separates us from other sites.
We strongly suggest that you contact your past clients and request them to write a company review for you through this link.
No. Reviews must be submitted directly by your clients and cannot be submitted by you or your staff on their behalf.
You are not obligated to get reviews. However, many contractors compete for each project on TrustedPros. Clients are more likely to trust contractor profiles with detailed information and several quality reviews. It's up to you to create a competitive profile. We encourage you to request previous clients to submit a company review and rating. Any client can submit a review (they do not need to be clients obtained via our service. However, all reviews must meet our Review Guidelines.
We use a number of meticulous verification processes from proprietary algorithms that catch fake reviews and employ real human beings to authenticate reviews manually. We do a lot to make sure that all reviews written are real.
You can reply to any leads that are related to the service categories that your company is listed under. Initially, you will only be able to access leads that are within your 3 standard service categories. To access leads outside of your 3 standard service categories (secondary service categories) you will need to collect customer reviews that prove your expertise in new service categories.
We're not going to lie to you: you will find it difficult to compete with others in your service area that have multiple customer reviews.
However, users who submit projects have the option to control their post's reach to contractors and businesses that have a minimum customer rating of either 3.5, 4.0 or 4.5. If they provide no restrictions, then you will have access to these leads.
Try to respond to consumer leads by describing your skills and informing potential clients about any professional license, insurance, worker's compensation details. Make sure that your profile contains a link to your website and social media links. This can help you build trust in new clients.
If you're interested in competing for the “Best of TrustedPros”, here is a brief overview of some of the things we use to calculate our winners:
A few things to consider:
Good luck!
A supplier/creditor that has extended credit to your business or a sub-contractor hired by you and/or your business is entitled to file a complaint regarding overdue or unpaid sums you owe to them, unsafe working conditions or practices, or unethical business practices.
In order to have a complaint removed from your listing, you must do one of the following:
A person that has been employed or retained by you and/or your company is entitled to file a complaint regarding unpaid wages, unsafe working conditions or practices, or unethical business practices.
In order to have such a complaint removed, you must do one of the following:
Complaints filed by suppliers, subcontractors or employees regarding outstanding dues, unethical business practices, and unsafe working conditions are factored in while calculating your TrustRank. A lower TrustRank can demote your ranking in our Directory, and undermine your chances of obtaining work through your listing or when responding to lead notifications. Click here to learn how our proprietary TrustRank Rating System works.
TrustRank is a business rating system developed by TrustedPros using a unique grading structure based on our Ethical and Professional Code of Conduct. TrustRank rates contractors and other home service professionals in regards to how they fulfill their professional obligations to their customers, suppliers and employees. These obligations include a company's determination to complete the services they promise and honor all monetary obligations to their suppliers and employees. The firm must also possess integrity and quality control measures to drive their client relationship management strategies.
To improve your TrustRank you'll need to add the following to your profile:
If you've received negative reviews from your clients or have complaints against you from your suppliers or employees, try to resolve any outstanding issues in the hope of having them retract their reviews or complaints.
For more information on how our TrustRank system works, click here.
Contractors with a TrustRank below 3.0 cannot reply to leads. If your TrustRank is above 2.9 and you still cannot access leads, it is likely because your overall Customer Rating has dropped below 3.5.
Additionally, users who submit projects have the option to control their post's reach to contractors and businesses that have a minimum customer rating of either 3.5, 4.0 or 4.5. If they provide no restrictions, then you will have access to these leads, providing your overall customer rating has not dropped below 3.5 and your TrustRank is above 2.9.
If your Customer Rating is above 3.4 and TrustRank is above 2.9 and you still are unable to access leads, email [email protected].
Homeowners visiting TrustedPros have the option of posting their projects online. The project postings are then sent out as lead to our registered members as email notifications, so that they can submit their proposals for jobs in which they're interested. Only paid, premium members will have access to the contact tools and information.
As a free member you will receive lead notifications but will not have access to the contact tools and/or information. This allows you to preview the type and volume of leads generated in your area before you decide to upgrade. You can keep your company listed in our directory and turn your lead notifications off.
The number of contactors that have access to a lead varies for each posting. Consumers can set contractor location and rating restrictions on their job posting. If they do, it may restrict leads to as little as 5 suitable contractors or less. However, if a job is posted with no location or rating restrictions, access could exceed 20 contractors.
Regardless of the number of contractors you're competing with, it's important that you take the time to set up your profile properly and prepare your client responses.Any premium member that matches the details and settings outlined in a user's job posting will have access to the lead. These include:
FREE MEMBERS
Leads are sent to our free members to allow you to preview the type and volume of leads generated via our service before you decide to upgrade. Upgrading your account will not only give you access to project postings but will also move your free listing up in our directory - generating more exposure for your business.
PREMIUM MEMBERS
Occasionally you may receive a lead notification that has restricted access. The most likely reason may be because the project owner may have updated their job posting settings, and added restrictions based on location and/or contractor rating and/or services required. These updates most likely happened after you had received your lead notification email. We apologize for the inconvenience.
The number of jobs and total traffic varies each day. Any premium member that has completed their company profile and has obtained customer reviews for all the services they offer is already ahead of the game! Contractors often rely upon TrustedPros as their only source of marketing.
Our residential and commercial projects are submitted online personally by project owners looking for services like yours. In addition to online project posting, most project owners utilize our contractor directory database to proactively find and interact with contractors for their respective projects. Premium members again have the edge, with premium member listings ranking at the top of each category listing.
TrustedPros does its best to ensure that all posted projects are listed with adequate contact information and sufficient details, so that contractors get an accurate overview of the scope of the job opportunity.
Posted projects cover all areas of residential and commercial construction, renovation, maintenance, and repair. They can range from 100 dollars to several million dollars in value.
Failed responses usually are a result of one of the following reasons:
A weak profile
Your profile is the main selling tool for your business. Every time you respond to a lead a link to your profile is included in the email along with your overall rating. Also, when consumers search our popular contractor directory, they're presented with your company profile page.
Strong competition
You are competing against other contractors with multiple reviews and detailed company profiles. We encourage you to upload new pictures to your gallery of work completed, add your logo and most importantly - request previous clients to submit a review and rate your company. Reviews can be submitted by any client, they do not have to be clients obtained via our service.
Sluggish response time
The quicker you can respond to leads, the more your chances of getting selected for the job.
The way you respond to leads
Consumers like to know that you've taken the time to read their job posting so if you do not answer all the questions outlined in the lead it is likely that you will not receive a response. If you cannot answer all the questions, explain why. Be detailed in your emails and try to sell your best service and the things you specialize in. Again, you are competing against many others so you need to make yourself noticed.
Weak or no follow up
Send a follow-up email a day or two after your initial email. It will help you stand out, and it will show that you are serious about the consumer's project.
Finally, some consumers may not have added TrustedPros to their Safe List" and TrustedPros emails may be ending up in their junk folder.
You have to be very particular about the message you send out and the details you provide. Build an impressive profile and collect as many customer reviews as possible. Be careful to have only genuine reviews, as our TrustRank system penalizes contractors who try to post fake reviews. Here are detailed tips for maximizing the effectiveness of your proposals.
Write clear and professional messages
Your message is the customer's first impression of you. Make it a good one! Be sure to address any issues the customer raised and respond to their specific needs. Set a competitive price and be clear what your price includes and what you can or cannot do. Finally, pay attention to the small things: address the customer by name and make sure not to make spelling or grammar mistakes.
Give an estimate
Customers are more likely to hire professionals who provide a basic idea of price. Your quote doesn't have to be a final number; it can change as you learn more about the job. Tell customers exactly what the quote includes. Then let customers know how the price may change and what the variables are.
Get reviews
Professionals with multiple reviews are 100% more likely to be hired than pros with no reviews. Having 5 or more reviews makes it 4 times more likely to be hired. Customers show us reviews are a major factor in their decision of who to hire. Take the time to ask your customers to write reviews.
Build a winning profile
Customers are looking for experienced professionals. Your profile is where you show them that you're the one for the job. Exhibit what you can do by including images and videos of your past work. Consider using a professional photographer to really show off your work. Then, demonstrate your expertise and credentials by describing your experience and skills. And build trust by adding a professional license, or linking to your website and social media profiles.
Spam Filters
Sometimes emails sent end up in the consumer's junk mail folders. We notify all members to add us as to their "Safe List" but some choose to ignore this and never see a single response.
Follow up
It is always recommended that you send a follow-up email a day or two after your initial email to remind future clients about your offer. Sometimes people forget about you on their to-do list. Don't take it personally, just remind them that you've sent them a quote!
Don't give up!
Many pros have doubled or even tripled the size of their businesses by responding consistently to customer requests. It takes the majority of contractors on TrustedPros more than 5 tries to get their first hire. You can succeed too! Just be persistent. Experiment to see what works. Write different types of messages, and ignore requests that don't seem like a good fit for your expertise. You need to learn about what works for you.
You can reply to any leads that are related to any of your 3 main service categories without having reviews about your service. However, most consumers base their decision on reviews and ratings. Thus, your response rate and success will be limited if you do not have positive customer reviews.
To access leads outside your 3 main services you will need customer reviews that are specifically related to any new categories. If you do not have any reviews for a new service category, try reaching out to a client whom you have completed a project in that new service category.
We're not going to lie to you: you will find it difficult to compete with others in your service area that have multiple customer reviews.
However, users who submit projects have the option to control their post's reach to contractors and businesses that have a minimum customer rating of either 3.5, 4.0 or 4.5. If they provide no restrictions, then you will have access to these leads.
Try to respond to consumer leads by describing your skills and informing potential clients about any professional license, insurance, worker's compensation details. Make sure that your profile contains a link to your website and social media links. This can help you build trust in new clients.
Users who submit projects have the option to control their post's reach to contractors and businesses that have a minimum customer rating of either 3.5, 4.0 or 4.5. If they provide no restrictions, then you will have access to these leads, providing your overall customer rating has not dropped below 3.5 and your TrustRank is 3.0 or greater.
TrustedPros is committed to providing consumers with access to top-rated professionals. Part of our efforts include limiting and/or restricting lead access to premium members that fall below an overall customer rating of 3.5 or TrustRank below 3.0. If your customer rating is above 3.4 and you still cannot reply to leads that do not have minimum customer rating exceeding your own, you should contact [email protected].
Contractors with a TrustRank below 3.5 cannot reply to leads. If your TrustRank is above 3.4 and you still cannot access leads, it is likely because your overall Customer Rating has dropped below 3.5. If your Customer Rating and TrustRank are both above 3.4 and you still are unable to access leads, email [email protected].
Once you're able to bring your average customer rating up above 3.4, you will have access to new and existing leads. Here are some tips to help you improve your rating:
NOTE: Your company profile page and contact information is still accessible to consumers via our contractor directory even if you cannot reply to leads. However, TrustedPros members with low ratings or no ratings at all will not experience the same level of success as members with positive ratings and reviews, regardless of your membership status.
You can keep your company listed in our directory and turn your lead notifications off by logging into your account, clicking on "account settings" and going into your lead notification settings. Or, you can take advantage of the premium membership benefits by logging into your account and clicking on the Upgrade Membership” link.
The following is a brief overview of how companies are listed within the directory:
Get your customers to post business reviews of your company. This will provide testimonial proof of your expertise. It will also allow you to advertise in more service categories (secondary service categories) in addition to your standard 3 service categories.
How to: Log into your account. Hover over the tab located on the top navigation. You will see the option Your Reputation. You can request and manage customer reviews in this section. Click on the Request Reviews option. You may enter client names and email addresses for your customers. Click send your request. TrustedPros will send out an email template to the customers for you. It will include your company name and instructions on how they can submit their reviews.
Your company will appear higher in our directory listings when you have more client reviews. You will receive secondary service categories in addition to your standard 3 service category listings when you acquire client reviews for new service categories.
Become a Premium Member. Upgrading your account will automatically move your listing above your competitors who are using our free service and have similar customer ratings. You'll help secure your place above your competitors with a Premium Membership with positive customer reviews. Click here for more information about the benefits of a Premium Membership.
We have algorithms setup to organize the rankings throughout the directory. These algorithms are broken down to daily packages. If you've improved the information on your profile and have received an adequate number of reviews you should see a shift in rankings within 24 hours. In rare cases improved rankings may take up to 72 hours.
In addition to the category placement setup of each company, TrustedPros has implemented a system that awards our contractor members TrustPoints for completing and maintaining their profile, adhering to our Ethical and Professional Code of Conduct, and for acquiring positive reviews from their clients. The more information provided in your profile and the more positive reviews you receive, the more TrustPoints you have, and the higher your company profile will be listed in our contractor directory.
Contractors are ranked in our directory based on the TrustPoints they have earned. TrustPoints are awarded for the following:
Ranking is based on several factors and fluctuations in ranking can occur, especially when you're in a competitive category and service area. If you see a drop in rankings for a specific category, focus on reaching out to your clients who have not yet posted their feedback on Trustedpros and request their reviews. We recommend you read other FAQ answers for more tips on how to improve your rankings in our directory.
I can't log into my account. I did password reset and didn't get the email.
Email [email protected] from the email address associated with your account. Our Support Team will send you further instructions.
No. we do not screen any members or businesses listed on our directory. Any contractor or service professional can join as a TrustedPros member. We do not endorse any single member, nor do we pre-screen any business listed with our service as the credentials they provide at the time of screening can become invalid weeks or months later. It is our opinion that pre-screening would only give consumers a false sense of security, which could lead to unfortunate hiring decisions. Instead, we have a rigorous screening process for all reviews posted and provide a comprehensive hiring guide for consumers to follow.
TrustedPros publishes business listing information so that consumers can share their experiences about local businesses, and because the information is typically a matter of public record and public concern, we don't remove such information from the site.
Our Terms of Use retains our right to keep your information on TrustedPros.com, even if you no longer have an active profile with us. As long as you operate a business, homeowners will always be able to access your information, and client reviews.
If your business has dissolved, please provide us with material proving that it is no longer operational. We will update the status of your public profile to indicate you are no longer in business. This will remove some of your contact details. However, your company name, overview, ratings and reviews will remain active.
If you need to update or change the information on your business page, please login to your account and use the options available through the Profile Manager” tab or email [email protected] and provided detailed information about your listing and any changes that are required.
If you are concerned that a particular business listing may be incorporating your private information, please contact TPI's privacy officer at [email protected]. Any private information posted on your listing will be removed. However, all other information related to the business will remain active.
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To claim your business page listing, go to https://trustedpros.com/search, enter your business name, city, select the checkbox Search by business name only and then the Search button. Locate your company and select the Profile link to go to your company profile page. Select the Claim this listing – it's free! button and complete the Claim Your Listing form to complete the process.
If the Claim this listing – it's free! Button doesn't appear, then the business page may have already been claimed by one of your colleagues. Due to privacy concerns, we can't share the name of the person who has already claimed the account. If you don't know who claimed this page, you'll need to pursue the matter with your staff or colleagues. The original account holder can contact us directly to request access and changes to the account.
If you've done all of the above and are still unable to claim your business page, please contact [email protected].