GR Metro Heating & Cooling Inc. is a full service HVAC company. We serve Grand Rapids, MI and the surrounding areas. If you need residential or commercial HVAC, water heater, or home performance services, contact us today for an appointment.
We will never allow businesses to pay for review alterations, editing, or removals. Published reviews have undergone strict examination to avoid fraudulent/fake review posting. Learn more.
HOLY PRICE GOUGE!!!
Let's start by saying, if I am paying $11,503 I am expecting top of the line product and service. That did not occur with GRmetro. They installed a combined $3000 GOODMAN furnace (GM9C960403) and air conditioner (GSX140241) with apparently $8503 in labor... WTH?!? I was definitely expecting a Trane or Lennox for that amount of money. But instead they put their label in place of the Goodman label and wrote "4 Star Furnace and AC 2430" on the invoice. I know they are private labeling, but that is absolutely excessive and down right ILLEGAL!
MICHIGAN CONSUMER PROTECTION ACT (EXCERPT)
Act 331 of 1976: 445.903 Unfair, unconscionable, or deceptive methods, acts, or practices in conduct of trade or commerce; rules; applicability of subsection (1)(hh).
(e) Representing that goods or services are of a particular standard, quality, or grade, or that goods are of a particular style or model, if they are of another.
(z) Charging the consumer a price that is grossly in excess of the price at which similar property or services are sold.
Then let me tell you about the OTHER issues.
Problems immediately began happening after the installation. Our relatively new hot water heater suddenly was "broken". We had the team come back out the look at it as it seemed odd that it stopped working a day after the install. We were told by Drew that the thermo coupling had gone bad and that we need a new hot water heater, but not to worry. They could install a new one for us the next day for $6000 but would do it for $4500 as we just dished out over $11k. We told them we would think about it... They left and we bought one ourselves for $1200 and had it installed for NOT $6000 or even $4500. Turns out it the original hot water heater wasn't broken in the way Drew said it was. During the install of the furnace & A/C, the team had leaned again boxes in the basement and instead broke the vent hook-up to the hot water heater. This stopped the hot water heater from being able to keep the pilot light lit. Well, we had the owner Dwight come out at look at the problem too. Dwight likes to gaslight/manipulate people. That's awesome. He told us that the hot water heater didn't even have a thermo coupling therefore we must have we must have broken the hot water heater ourselves, and that this was our problem. I never want GRmetro in my house again! We will see about that 100% satisfaction money back guarantee.
GR Metro Heating and Cooling has a TrustRank of 0.9. The average TrustRank for other businesses providing similar services in Grand Rapids and the surrounding areas is 1.9. For detailed information on how TrustRank is calculated, click here.
The following elements are used to calculate TrustRank:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 1 |
Approved | 0 | 1 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 1.3/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 1995 |
Member of TrustedPros Since | 2019 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustRanks are provided for informational purposes only. We urge you to use the TrustRank in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
GR Metro Heating & Cooling Inc. is a full service HVAC company. We serve Grand Rapids, MI and the surrounding areas. If you need residential or commercial HVAC, water heater, or home performance services, contact us today for an appointment.
Main contact(s): | Dwight Engelsma |
Listed with TrustedPros since: | 2019 |
Residential work: | Yes |
Commercial work: | Yes |
Warranty | 1-10 Year Labor Warranties Available 5-10 Year Manufacturer Parts Warranties on Most Products Lifetime Workmanship Warranty |
Accepts credit cards: | Yes |
Year established: | 1995 |
Offers financing: | Yes |
24 Hour emergency service: | No |
Legal structure: | Incorporated |
Licensing information: | Contact GR Metro Heating and Cooling to request licensing info. |
Insurance information: | Contact GR Metro Heating and Cooling to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.