Elite Moving Partners is your number one source for finding the best possible moving services to get your belongings from one place to another. Based in South Florida, we are a moving company that prides ourselves on our extensive experience in the moving industry. Elite Moving Partners focuses on making your move as stress free as possible. Our network read more...
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I moved from Georgia back to California in March of 2022. I booked with Elite Moving Partners, LLC in February to handle my move. The service I received from Elite Moving Partners, LLC was great before the date of my move. I was confident that I had booked with the right company to manage all aspects of my move – I was incredibly wrong. Elite Moving Partners, LLC is the brokerage company and used Carefree Movers Inc to manage my pick-up and delivery. Carefree Movers Inc has a 1-star rating online and I am not at all sure why any brokerage would work with such a badly reviewed company. My items were picked up from Georgia on March 19, 2022. The driver was 4 hours late to pick-up my items and incredibly rude. I found him sitting on my furniture instead of doing his job. When it came time to do inventory, his handwriting was so horrible that I asked him to read each inventory line item to me before I did my final sign-off. He then proceeded to tell me that I could read it myself. The men that the driver hired to help with the move were negligent and did not properly package my items. My $400 mirror was completely shattered, my $2,000+ couch has damage to the upholstery, and so so much more. I contacted Elite Moving Partners, LLC on a weekly basis to get an update on when my items would arrive in California. They always brushed me off and told me that my items were “in-route.” It was not until my items were over 30 business days delayed that they really decided to look into where everything was. It turns out, my items were in a warehouse in Georgia the entire time. My items did not finally make it to me in California until May 29, 2022 – over two months later. Before my items were delivered, I spoke with Elite Moving Partners, LLC and Carefree Movers Inc multiple times. Elite Moving Partners, LLC would try to tell me everything I wanted to hear. They would tell me that I did not have to pay the final $1,200 due upon delivery and that the amount would be prorated based on the $30/day owed to me for every day my items were late. They told me that once I file a delay claim, it would be managed immediately and I would be compensated at an expedited rate. None of this was true. They put me in touch with the president and vice president of Carefree Movers Inc who have the absolute worst customer service. They threatened me over-the-phone and told me that if I did not pay the $1,200 that I would not get my items back but instead would be responsible for paying to store the items for as long as it took for them to get their money. They yelled at my partner and I over-the-phone about getting their money when we just wanted answers on what compensation they would be providing for the delay (we were unaware of all of the damages at this time). Being that the shipment was over two months delayed, we agreed to pay the $1,200 delivery fee as we were promised that our claim would be expedited. 12 of my furniture items came damaged. I filed my damage and delayed claim on 6/7/2022 and did not hear back from the settlement company until 8/6/2022 – my claim was not at all expedited like I was told. Carefree Movers Inc wants to settle for $91 – which does not take into account their negligence in the way they packaged or handled my items, nor does it account for the $30/day delay fee owed to me as outlined in the Bill of Lading. I would urge you not to book with Elite Moving Partners, LCC nor Carefree Movers Inc – and if you do, be prepared to go to small claims court.
Terrible experience with Elite Moving partners. I wish I could leave negative stars. I have never written a review in my life, but I feel the need to warn other people who try to use this service. Moving is always stressful, but I didn’t know it could be this hard. This is the most difficult, unprofessional, and overpriced moving experience I’ve ever dealt with. It is a complete rip off. They aren’t even a real moving company; they are a broker company that partners with movers which they failed to tell me when I was getting a quote over the phone. When I initially called Elite over the phone and told them what I had to move, they gave me an estimate based on that. If anything, I expected to pay less than the estimate because I was getting rid of some stuff and had less to move than what I told them on the phone, but I ended up paying double the estimate including an additional fee that was supposed to guarantee that my stuff would be there by a certain day. The guy who picked up my stuff was slow and unprofessional and tried to overcharge me because he didn’t understand how to calculate the rate. Also, it was really difficult trying to pay him because his Venmo wouldn’t work and Cashapp wouldn’t let me pay him. I ended up having to Venmo one of his friends to accept the money for him which felt really sketchy. Then, a week later he called me trying to get more money, and I had to spend over an hour on the phone with him and someone at Elite just to clear things up and avoid paying extra fees that I wasn’t supposed to be paying. Then, when I called the delivery guy the day before my scheduled delivery (like he told me to do to get an ETA), he told me that he was in Texas right now but had to go to New Mexico all of a sudden for no given reason. Then he told me that his truck broke down and my stuff was going to be late. He kept telling my stuff would be there in a couple days every day for a week straight, and it still didn’t arrive. My stuff was delivered more than a week late, and it was like pulling teeth trying to get the delivery guy to give me an update/estimate on when he would get here. I had to call Elite every single day to get an estimate on when my stuff would arrive, and most of the time they had no answers for me. They were extremely difficult to get a hold of over the phone. Most times, I had to call more than once to get through to someone, and when I did get a hold of anyone majority of the people I spoke to were rude, not helpful, or didn’t seem to care. Nicki was helpful and very understanding, but the company in general was not. I began to worry about whether or not my stuff was even coming and wondering if I was going to have to replace everything. The delivery guy finally showed up, and when he did I had another issue with figuring out how to pay him. He had been blocked from receiving Venmo and Cashapp payments. He refused to take a personal check, and he wouldn’t accept PayPal for “personal reasons.” We had to spend a lot of time on the phone again with someone at Elite to clear up the issue and throughout the whole conversation the delivery guy was trying to get them to charge me extra money for things he shouldn’t have been charging me for. They did give me a partial refund for the expedited fee, but I do not feel that the small refund they gave me makes up for the rip off that this moving company is especially since the refund they gave me was less than a fourth of the price it costed me in total to move. You couldn’t pay me to use Elite moving partners again, especially when there are several other more professional and reliable companies who charge way less than them. BEWARE!! DO NOT USE THIS COMPANY.
DO NOT USE THIS COMPANY! They cancelled within 24 hours of our move. Did not give us a new date, just cancelled. We were told we would get our $1700 deposit back. After a month, they stated they were having issues reversing the charge and we should dispute the charge with our credit card company. Then they denied the dispute and our credit card company would not reverse. When I filed a complaint with BBB, their response was that I violated my contract by trying to reverse the charge on my card. I was told by 3 different people we would get a refund, and 2 different people instructed me to dispute the charge with the credit card company. No refund. No service. Not to mention the horrible situation it left us in with the last minute cancellation.
MOVERS BEWARE!!!!! I wish I could leave 0 stars.
I am in process of a cross-country move with Elite Moving Partners and feel compelled to write this review. I may have written 3 reviews in my time, always to share praise, but I am writing this to hopefully save someone the stress and anxiety I've been undergoing for the past 2 weeks.
Ever since I paid my deposit for pickup, it has been a horrible experience!
I initially spoke with Christian ("Moving specialist") who among other companies I reached out to for quotes, was super fast to respond. We went over my 1bdrm apartment inventory (approx 796 Sq feet apartment) and he quoted me with a competitive price. He also said that due to a sudden cancellation on the truck, I would receive a "discounted price," if I booked that day. He also told me that my move from CA to NJ shouldn't be more than 11 days after pickup - So I decided to move out of my Apartment 8 days early to give them a head start to NJ. Christian said to ignore the contract sent stating that it could take, 5-30 days and that the average is no more than 11 days. He stated that they have to create a larger window in case of bad weather - Fine. That seemed fair to me.
What a fool I was to believe this!
I paid approx $1500 for initial deposit. When it came time for pickup, Elite Moving Company failed to tell me that they actually outsource a different company to do the actual moving/travel. They also have NO control over when this company decides to finally move your stuff. Christian also told me I could continue to pay with my credit card - LUCKILY I happened to call their Customer service number the day before and, Robin ("specialist") informed me that I would need to pay them with a cashier's check. Upon pickup morning, one of the movers looked around my apartment and instantly said I'd have to pay at least $600 more than my second payment installment quote ($1242) because they'll need to wrap my furniture pieces in blankets... I have moved several times in my life and NEVER has a moving company charged me extra to temporarily wrap my wooden furniture pieces in the used blankets they generally bring. Also, when I spoke to Christian, he told me that blankets, tape are covered in the overall cost of the move. However, since i was moving out that day, I didn't have much choice - I told the Mover that I would accept but will need to speak with Elite Moving regarding my final bill since this is NOT what we agreed on.
It has now been 2 weeks since my stuff was picked up and it's STILL sitting in a warehouse somewhere in CA. I was also quoted to pay an additional $2788 - For what??! I requested a breakdown of my bill from Robin and Jordyn several times for the past 2 weeks and of course - NO UPDATE. - Both of them are completely useless and unprofessional. I tried to call Christian back to discuss our initial conversation but he's conveniently unresponsive. Now when I call, they've transferred me to a nice woman, Nicki - However, she doesn't seem to have any further information for me thus far. I've now paid over $3K for a very small move ( I didn't even pack my bed!) and I couldn't be more upset about my experience. I continue to call them every few days for an update because nobody follows up! I am chasing down an ETA to understand at least when my furniture will be ON THE ROAD. I was told 4 days ago that they're "loading the truck" and when I called back today for an update, of course my things are still sitting in CA.
I also want to share that my Mom who lived in the same complex as me in CA, hired a different company to move her to FL -She moved a week after me, had a move 3 times the size, and her things wer
Elite Moving Partners LLC has a TrustRank of 0.0. The average TrustRank for other businesses providing similar services in Lake Worth and the surrounding areas is 3. For detailed information on how TrustRank is calculated, click here.
The following elements are used to calculate TrustRank:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Yes|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2021|
|Member of TrustedPros Since||2021|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustRanks are provided for informational purposes only. We urge you to use the TrustRank in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Elite Moving Partners is your number one source for finding the best possible moving services to get your belongings from one place to another. Based in South Florida, we are a moving company that prides ourselves on our extensive experience in the moving industry. Elite Moving Partners focuses on making your move as stress free as possible. Our network of carriers includes only the best moving companies nationwide, so we can be sure to offer you peace of mind while ensuring you get the best service for your money. Our company values the mentality of treating every customer s move as if it were our own.
|Main contact(s):||Jason Howard|
|Listed with TrustedPros since:||2021|
|Accepts credit cards:||Yes|
|24 Hour emergency service:||Yes|
|Insurance information:||Contact Elite Moving Partners LLC to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.