Hi, my name is Ken Randall, and I have 25 year's of experience. What makes my business stand out, are the details in my work, being on time and a friendly smile, with outstanding values. Please give us a call, "So we make your place a Clean Scene".
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Stay away!!! They ruined my hardwood floor!!!
I wanted my floor to be cleaned in the high traffic area. They stripped the finish off in a number of places and damaged my baseboards with their machine.
When I questioned the owner about it, he went silent and quickly packed up and drove away.
Stay away! You have been warned!!!
Hopefully they will do the right thing and contact me. It is not worth sacrificing integrity for money.
It seemed that this particular customer strangly expected to be unsatisfied with our service before we began. The customer took pictures of our work vehicle and walked behind us taking, only before pictures.
Once the three areas of his floors were cleaned and the finisher was applied, our technician noticed that parts of the floor in the foyer were flakey-like which is not normal. Our technician asked this customer if there was any wax on the floors but the customer would not acknowledge the question. Our technician informed him that he would have to re-do the area because of there clearly having been wax on the floor surface. The customer seemed to be more upset with the fact that our technicians were going to be there longer. Do keep in mind our technicians were there from 8 am to 4:15 pm trying to make his floors right.
Once the second cleaning was completed and while the drying process was taking place, our technicians started removing our equipment and began loading up the trucks, all while the customer was filming the technicians. Upon the attempt to go back into the customer's home to apply the finisher, the customer started voice recording the technician at the front door, asking him to repeat himself. At this time, our technician was done and left with out saying anything to customer. The technician called us to let us know of the customer's actions. We take pride in every job we do and are very appreciative of all the business we get; but every now and then, we get a customer that will never be satisfied no matter what we do. This was one of them.
The photo above is a before photo before finisher was applied to areas. Which was 3 areas he wanted done.
Clean Scene Pro has a TrustRank of 0.9. The average TrustRank for other businesses providing similar services in Lilburn and the surrounding areas is 2.1. For detailed information on how TrustRank is calculated, click here.
The following elements are used to calculate TrustRank:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 3 |
Approved | 0 | 1 |
Unverified | 0 | 0 |
Suspicious | 0 | 2 |
Overall Rating | 1.6/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Services listed by Clean Scene Pro may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | No |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2006 |
Member of TrustedPros Since | 2014 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustRanks are provided for informational purposes only. We urge you to use the TrustRank in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Carpet Cleaning, Carpeting, Power Washing,
Hi, my name is Ken Randall, and I have 25 year's of experience. What makes my business stand out, are the details in my work, being on time and a friendly smile, with outstanding values. Please give us a call, "So we make your place a Clean Scene".
Main contact(s): | Kenneth Randall |
Listed with TrustedPros since: | 2014 |
Residential work: | Yes |
Commercial work: | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards: | Yes |
Year established: | 2006 |
Offers financing: | No |
24 Hour emergency service: | No |
Legal structure: | Sole Proprietor |
Licensing information: | Services listed by Clean Scene Pro may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Insurance information: | Contact Clean Scene Pro to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.