Renewal by Andersen San Francisco

Contract signed 12/18/2021: installation of two patio doors, a single door, and a window: $46,100. Delivery specified to be "twelve to fourteen weeks". Contract modified 01/12/2022: single door on separate agreement; single door scheduled for installation 03/23/2022. Andersen does not show up, calls to reschedule, at which point we are told that larger portion of project has been rescheduled for June! That is, we were forced to endure unfinished doors for entire winter and spring. By 01/12/2022 project site has been inspected by both estimator and "installation supervisor". Supervisor states that a contractor will need to undertake any required dry rot repairs-- we understand this might be beyond scope of original contract, but it would be Andersen responsibility to secure any needed subcontractor. Supervisor agrees. Months pass without any contractor. Andersen crew shows up for door installation 06/13/2022, begins removal of old doors. Workers walk off job, saying cannot do the job because of dry rot. Project left open with trim with nails left by door, debris left about, doors not even closed. Installation supervisor now denies that he was to provide contractor, says he will find resolution. We wait entire day with no response. 06/14/2022 new workers show up unannounced, surprise and alarm wife, film her without permission refuse to leave premises--we had no reason to suppose that anyone would be present, since we were told that job could not be done. Promised contact with local boss of company never happens. Andersen pattern : lax scheduling, arrogance, false claims, aggressive behavior. Example: Andersen sought a form: work on initial door had been completed.. Finance company for project took this to mean that entire project had been completed. Finance company stated that Andersen procedure not in accord with accepted practice. Andersen complains of problems with phone contact, but always had email. We cannot work with these people.