New England Star Remodeling & Construction

I find this very hard to write after giving a high review in January for the New England Star Remodeling & Construction Company. We contracted Andre in late September 2020 to paint our house (including the deck, railing replacement where needed and repair of siding where needed). Andre, the owner, assured us he was a man of integrity and his word was his bond. A crew of three people showed in early October 2020. That lasted for one day (the start), after that there was usually just one person for a 5,000 sq ft home. We were patient and never complained. Because there was only one person (usually Kai, extremely hard working and polite) scrapping, prepping and then painting the house the job continued into December. So cold at times the paint never took and had to be scraped and repainted. Finally, the job was totally completed 12/31/20 with the remaining balance paid in full. As luck would have it, the winter wasn’t kind to the deck nor the railings as over half had/has peeled and bubbled. I tried for weeks in March 2021 to reach Andre at the only number I had. Sending him pictures of what has/had happened to the deck/railing. Finally, a response, where he stated that it was because it was too cold when applied. Really? Then why send them to try and complete in the winter? Anyway, Andre stated he would send someone out when the weather was warmer. I was happy with that. However, April came and went, so did May and now June. I called month after month, spoke to him once and still no resolution to our problem. I gave him, Andre the man who talked about integrity and how his was work reflected who he was, the benefit of the doubt. Again, how sad to write such a bad review. Where I can, I’ve attached pictures so you can see the end result for yourselves. Prospective clients – beware!