Mauzy

Wish I could give a ZERO star rating. Although I dislike complaining about businesses, at times I will make a public complaint because I don't want others to be taken advantage of in the same way. This is a complaint about Mauzy Heating, Air & Solar, the company we used to install our air conditioning and heating ductless system after we completely remodeled the old house that had belonged to my husband's parents. We will no longer ever recommend Mauzy's services, I've deleted all the positive reviews I've written about Mauzy in the past, and we will warn as many people as we can to never use Mauzy. From the negative responses we've received from both the General Manager and President, we've realized that the company is run by liars who refuse to take responsibility when they've wronged a customer. Back in September 2019, two of our air conditioning/heating ductless wall units stopped blowing cold air so we scheduled a diagnostic check-up with Mauzy. When they diagnosed the problem, we learned both units were completely broken, which surprised us because they weren't even 5 years old. We only use them during the hot summers and we hardly ever use the heating feature because we dislike being hot. Then we were shocked when Mauzy told us our 5 year warranty had already expired because we knew that couldn't be the case. We then discovered our warranty had expired 4 months and 8 days prematurely because Mauzy used the wrong warranty start date. Even though we provided Mauzy with evidence to prove there was no way they could've installed our units on the date they claimed, and that in actuality our warranty should still be in effect until this December, they refused to make right their wrong. Since mid September 2019, my husband and I have discussed the predicament Mauzy placed us in with the General Manager but we were unsuccessful in getting them to remedy the problem. So yesterday we finally brought our concerns to the attention of the company's President and today he sent us a disappointing reply. Although we've remained completely professional and gave Mauzy every opportunity to remedy the problematic situation they created for us, they've blatantly refused to take responsibility.