At Hook and Ladder Inspections, we consult your building needs whether it is pre-existing residential, commercial, or new construction.
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Ruben's website's homepage is misleading in that it states "Wood Destroying Insect Inspections provided by a licensed professional". However, after we contacted him with the knowledge that extensive termite damage was found on the property after his inspection and our purchase of it he simply dismissed it "as not being able to see through walls." The cost for termite treatment was an additional $1500.
After letting him know how unsatisfied we were with that response and that we would post a negative review, he called to apologize and said he doesn't perform the insect inspection but has an associate do it. I pointed out that that is not what his home page says. In fact his website lists one of his credentials as completion of " Wood-Destroying Organism Inspection Course".
He instead said on another tab on his customers would find who does perform the inspection (and I am copying and pasting from his website):
"Wood Destroying Insect Inspections - Provided by CC Sterling - (210) 379-7930, owner Carlos O'Brien, TPCL 73857. Carlos has 15 years experience in pest, termite, and structural fumigation. We work as a team, and go to every inspection together for your convenience."
Why did he not come to our property inspection?
He has refused us a refund. We would NOT recommend his services.
Mr. Rosas is the very professional and always takes his time to go over the full inspection with my buyer. He thought me what to look for in comes to rehab homes and his very dedicated. My clients are so impressed and very happy with Mr. Rosas performance and trust his knowledge. He is honest and have so much passion with his work that's why he will be the best inspector you can trust.
Thank you Ruben for everything you have done for my clients.
Cristina Medina-Gallegos Realtor
I would like you to know that I was very happy with your Inspection service, you saw things I would have never noticed.
Hook and Ladder Inspections has a TrustRank of 2.3. The average TrustRank for other businesses providing similar services in San Antonio and the surrounding areas is 2.8. For detailed information on how TrustRank is calculated, click here.
The following elements are used to calculate TrustRank:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 3 |
Approved | 0 | 3 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 3.8/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Services listed by Hook and Ladder Inspections may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2005 |
Member of TrustedPros Since | 2012 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustRanks are provided for informational purposes only. We urge you to use the TrustRank in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Home Inspection
At Hook and Ladder Inspections, we consult your building needs whether it is pre-existing residential, commercial, or new construction.
Main contact(s): | Ruben Rosas |
Listed with TrustedPros since: | 2012 |
Residential work: | Yes |
Commercial work: | Yes |
Warranty | No |
Accepts credit cards: | No |
Year established: | 2005 |
Offers financing: | No |
24 Hour emergency service: | No |
Legal structure: | Incorporated |
Licensing information: | Services listed by Hook and Ladder Inspections may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Insurance information: | Contact Hook and Ladder Inspections to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.