Green House Solar & Air, Inc.

On 28 Oct 2021, I signed a contract with Green House Solar & Air, Inc and paid them a 1/3 deposit in the amount of $12,209.33. The project was to be fast-tracked with a completion date of 31 Dec 2021 stated in that contract. On 1 Dec 2021, I noticed that the permitting was not correct. I asked Green House to correct the permitting.

When I asked for a status update on 4 December via email, I did not receive a reply. I tried to call the company but no one answered and there was a automated message that their message bank was full. My salesman didn’t answer his phone either. Neither the company nor my salesman responded to texts or emails.

On 23 Dec, I finally heard from my salesman who told me that the crew would be installing my system on 24 Dec. I was told not to worry about permitting. I then asked my salesman, Lee Smith, that I wanted to speak to someone at the office. I received a call from Kat in the office shortly after the same day. I asked for the status and was told she would get back with me later that day. She didn't. On 24 Dec, I sent a contract cancellation letter to Green House via registered mail and emailed a copy to Lee and Kat.

On 26 Dec, I received a call from Chris, who identified himself as a manager for Green House. He informed me he had taken over the project from Lee. He said they would be installing on Dec 28th. I asked about the permit and he told me to stay out of permitting and let them install. I informed him I'd cancelled. He said he'd seen my letter but said I couldn't cancel. Note that my contract did allow me to cancel after the 3-day cancellation period.

Next, I received a text message that the crew would be at my home on 28 Dec. I messaged back that I had cancelled.

I filed a complaint with the West Florida BBB. Green House responded that my contract did not mention a 31 Dec 2021 completion date (that is incorrect.) and that I was experiencing buyer's remorse. I would not call the reasons for my cancellation buyer's remorse. They did say that I had the right to cancel and that a manager would be in touch to arrange my refund by 5 Jan. I did not hear from anyone at Green House.

I sent them an email demanding my refund. AND their President, Dana Whipple, finally called me on Thursday, 13 Jan 2022. We had a very positive phone call in which Dana stated that due to the issues I'd experienced, Green House would NOT be deducting the liquidated damages of $1,500 as stated in my contract; He also stated that Green House would not charge me for any materials as they could be re-used on other projects. He requested that I take down any negative reviews I'd posted online - and I agreed to do that once I received our monies back. Dana stated that he was only waiting for one remaining engineering invoice that he'd requested twice - and he would call me the very next day, 14 Jan, to wrap this up. He didn’t call me back. It's now Wednesday, 19 Jan 2022 and I've still not heard from Dana or anyone at Green House despite multiple phone calls and emails requesting a return phone call.

Green House appears to be a huge scam. They have 290 Google reviews. 99% of them are 5-stars. BUT, when you look at the individual reviews, none of the reviewers seem to live in Florida where Green House operates.

Green House is still wrongfully holding our $12,209.33 deposit and have made no arrangements to return it. The funds were paid from my trust to benefit my disabled son. I'm retired and have no way of replacing these funds.