Granite Transformations of Serving all of Alabama except Mobile and the Gulf Coast! Your best choice for granite in Birmingham, Montgomery, Tuscaloosa, Decatur, Huntsville and Dothan and everywhere in between! Granite Transformations' products are engineered, measured and built to fit right on top of your old countertops. read more...
We will never allow businesses to pay for review alterations, editing, or removals. Published reviews have undergone strict examination to avoid fraudulent/fake review posting. Learn more.
Incorrect warranty information was given repeatedly by GT's salesman at time of first visit. The salesman conceded his error when I found that the company's informational CD-ROM gave conflicting information.
The template team arrived over two hours late, and the installation team (next visit) arrived one hour and 58 minutes late! The workmen never offered any apologies but were replete with excuses. Multiple calls were placed to the company office on both occasions. Twenty-fours hours after the final installation delay, I have yet to hear from the main office.
The template team (second visit) punched multiple holes through the dry wall when removing the old counter trim. The same workers removed the lower window trim to three kitchen windows, contrary to what the salesman had told us.
Upon the day of installation (final and third visit), we were surprised that the replacement sink was substantially smaller than our original sink. This surprise resulted in multiple ramifications related to plumbing, faucet location, and, of course, sink location. When installing the sink in the resulting, much larger hole, I noted that one edge of the sink, for its entire length of 30 inches, rested on only 1/8th of an inch of counter support. The two shorter sides rested on only a quarter inch of counter—and this was AFTER the workers had added extra boards for support! I considered this unacceptable support, especially on occasions with two bowls fully filled with water, and the worker readily agreed to add additional counter support. This would not have been done without my oversight and my specific request.
When the workers finally finished on both occasions, their clean-up left a lot to be desired. Debris littered our kitchen floors and counter-tops. They never vacuumed or swept up after the template visit. They did sweep the floor following the last installation visit, but we had to provide the broom! Although GT refuses to disconnect/reconnect the sink drains and faucets, without my knowledge one worker tampered with the DISCONNECTED hot water shut-off valve UNDER the kitchen sink to get their clean-up water! If they had just bothered to ask, a large sink sat available in the laundry room just ten feet away! That sums up the entire problem with this company: no one communicates with the customer!
In conclusion: I was underwhelmed with the knowledge, experience, and attitude of the entire staff of this company. Customer satisfaction is not a priority. If you are willing to tolerate this type of company-wide complacency and willing to supervise every detail of their work, you might consider this company.
Granite Transformations has a TrustRank of 1.0. The average TrustRank for other businesses providing similar services in Birmingham and the surrounding areas is 1. For detailed information on how TrustRank is calculated, click here.
The following elements are used to calculate TrustRank:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 1 |
Approved | 0 | 1 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 1.5/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2005 |
Member of TrustedPros Since | 2008 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustRanks are provided for informational purposes only. We urge you to use the TrustRank in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Cabinetry and Millwork, Countertops, Interior Design,
Bathroom Remodeling, Home Restoration, Kitchen Remodeling
Granite Transformations of Serving all of Alabama except Mobile and the Gulf Coast!
Your best choice for granite in Birmingham, Montgomery, Tuscaloosa, Decatur, Huntsville and Dothan and everywhere in between!
Granite Transformations' products are engineered, measured and built to fit right on top of your old countertops. Call today and experience the Wow! of a total transformation with Granite Transformations.
Unique granite that outperforms ordinary granite. Never needs to be sealed!
Top rated by a leading consumer magazine.
Main contact(s): | Joe Medlin |
Listed with TrustedPros since: | 2008 |
Residential work: | Yes |
Commercial work: | Yes |
Warranty | No |
Accepts credit cards: | Yes |
Year established: | 2005 |
Offers financing: | Yes |
24 Hour emergency service: | No |
Legal structure: | Incorporated |
Licensing information: | Contact Granite Transformations to request licensing info. |
Insurance information: | Contact Granite Transformations to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.