Davis Rick

My Home Warranty referred me to American Aire (AA) in December 2018 for furnace issues. AA failed to show up despite numerous phone calls, text messages, and communication stating a technician was "on their way." On Saturday, Jan 19th, 2019, AA installed a brand-new furnace because the American Aire Owner recommended we get another one to resolve our furnace issues. On Sunday, Jan 20th, an AA technician was supposed to come to see why the furnace stopped working. The Owner failed to communicate that he was not going to show up. On Monday, Jan 21st, the Owner ensured me that their technicians were working on Martin Luther King day and would show up that day. No technician appeared. The Owner failed to communicate that nobody was going to show up, once again. I was finally able to get ahold of them on Monday and the fault was placed on my husband and me because we did not continue calling them when nobody showed up. The Owner implied that it was my fault that neither the company nor the technicians alerted me of their absence. On Tuesday, Jan 22, I attempted to call them numerous times from my cellphone, to no answer. My husband's calls were also ignored. I called them from my desk and they instantly answered but hung up when I began speaking. I had my coworker call and the Owner instantly began speaking with him. From that point on, I took the phone and asked why they never showed up. The Owner once again, implied the fault was on me for not continuously calling yet reassured me that a technician would be at my home before 9:00 AM on Wednesday, Jan 23. To no surprise, nobody showed up nor returned any calls. I had a different technician come today and he told me that the vent duct-work was done improperly. Rather than installing the furnace to be flush with the vent, they taped over the hole to minimize their work. Additionally, the pipe that filters out water was installed improperly, thus preventing its release. This caused the furnace to shut off due to safety features. My family and I have had to endure a harsh East Coast winter as well as pay $820 for Duct, Flue, and Gas Modifications that were done improperly. Rick Davis refuses to repair the damages and continues to claim that he is on his way. When in fact, he is not. He has been "on his way" sine January 20th, the day after installing my furnace. It is now January 28th.