This Tampa area pest control company is rated 2.0 from 1 review. Services offered include pest control work. Read their reviews, ask about license and insurance information, and request a quote.
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Extent of service not as quoted, execution of service negligent and now they're telling me they'll send me to collections!
Karl provided a quote for preventative termite treatment for the entire house, stated that there were no active termites, noted that the attic structure looked great and showed no evidence of termites, but noted an area of past termite damage in the wooden dining room ceiling. He explained that termites are like gypsies and come and go. Due to foundation change/level, he said drilling would take place between 18" x 18" tile at the expansion joint in both the dining room and laundry room. Laundry room had a water heater, washing machine, and pipes in plain sight.
Sat. treatment - Kenny was irritated that Karl hadn't noted in the diagram for him that drilling would need to take place in the house. I showed him which walls Karl said would need drilling. He drilled in the dining room two to three inches from the wall and damaged a number of tiles in the process. This damage cannot be covered. Kenny did not treat laundry room expansion joint at all for fear of bursting pipes. After Kenny left I noticed the tile damage.
Sun. - Chet’s office is closed. I stopped payment & emailed the company at the email address provided on their service invoice, attached two illustrative photographs and asked that someone contact me as the work performed was not to the extent or quality expected. This was done after others learned of my experience & observed the damage.
Mon., I called the company and spoke with Carol. She said they had received no emails in any of their email boxes and gave me a different email address to contact her. I spoke briefly with her and asked if maybe Kenny didn't have the correct tools to do the job. She was obviously very frustrated and I stated she was borderline rude. Said she needed to speak with the employees and call me later in the day. I forwarded the email to the new address.
Later the same day, Carol called and I immediately informed her that I had a previously scheduled business meeting in 8 minutes. She:
- acknowledged she expressed frustration toward me in the earlier telephone call Carol
- she said Karl warned me of potential tile damage. (There was no warning)
- she said Karl leaves it up to Kenny to decide where to treat and where not to treat. (Shouldn't Karl provide accurate quotes? The washer, water heater, and pipes are in plain view. The quote was for treatment of the entire house and the expansion joint wasn't treated).
- she advised me that she always tells customers that there is the potential for damage, alluded that should have known of potential tile damage, stated that some tiles chip more than others and she stated that the contract excludes her company from responsibility for damage. (Shouldn't this information have been provided by Karl verbally, in the quote, in their brochure/paperwork or as an exclusion in the contract? Should the drilling have taken place near the wall where it could be covered by baseboards?)
- She commented that she may be able to "help out" with the cost of the repair if not too much, asked about the extent of the damaged and said she only saw two photographs.
Tues., I sent additional photographs of damaged tiles & the laundry room with water heater, washing machine & pipes in plain sight. I also asked a number of questions, including where the repair estimates should be sent. I explained that due to the number of photographs and file size limitations on email, the photographs had to be sent in multiple emails.
Sun., I followed up to inquire as to whether Carol received my emails.
Mon., Carol responded that if I don't pay them the full amount, they will send me to collections and they
Sufficient data is not available to establish a TrustRank for Chet’s Termite & Pest Management, Inc.. The average TrustRank for other businesses providing similar services in Tampa and the surrounding areas is 2.8. For detailed information on how TrustRank is calculated, click here.
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This Tampa area pest control company is rated 2.0 from 1 review. Services offered include pest control work. Read their reviews, ask about license and insurance information, and request a quote.
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