A1 Cleaning Concepts

If this would allow me to give 1/2 star, I would. The company was very good about coming on time, doing a great job getting the dirt off the tile roof and worked rather quickly. Too quickly in fact. After they left I went up onto the roof for inspection and found over 40 broken tiles and pieces of tile/1/2" thick buildup of sand and debris in all of my gutters. Additionally their high pressure spinning sprayers chipped and scraped the paint off my 7 year old $1,500 aluminum gutters Along the entire perimeter of the home. Ben, the owner came out at dusk and went on the roof with me and argued for an hour about how his men know how to walk and the tile had "obviously been broken prior to then cleaning and had simply come loose when the water hit them." I am on my roof at least once a year to inspect and make sure all is well. This is not the case. He then explained that his guys are supposed to glue the pieces back on after they finish cleaning and he apologized for them not doing so. I spent several hours and used several tubes of adhesive doing the repairs myself. Ben refused to do anything about the gutters and said that the paint naturally wears off of gutters over time. I pointed out that this was clearly abrasion from the spinning parts on his sprayers and he refused to own up to it. 8 months later I get a call about not paying my bill, which i did not after emailing Ben in December stating that I wanted my gutters fixed and received no reply. Today I have been back and forth with him via phone call and text message during which time he has Called me a liar, made inaccurate statements about my home and the service, claimed that I was trying to cheat him out of his payment, claimed that there is no abrasion damage to my gutters, though I've got loads of pictures that I sent him, and threatened to send me to small claims to get his payment. I told him he would not receive payment until the damages have been remediated and he offered to come with a can of spray paint to touch up my $1,500 once pristine gutters. I have had to do hours of labor to remediate damage already and have been stressed out due to Ben denying every issue that I have pointed out to him. The reason his men finished the entire home in such little time is because they worked hastily, damaged my property, didn't finish the job (gluing broken tiles) and then left prior to my inspection. I would never recommend this company to anyone that cares about their home as an investment of your hard-earned money. Ben is rude, ignorant, and fails to take responsibility for the actions of his employees and company.